Testing Session 1

Scenario: You and your partner are deciding on somewhere to go for dinner. You want to go to a restaurant, but many restaurants have a long wait and you guys don’t like to wait 20 minutes for the food to come out. You select a nearby restaurant (Red Lobster), make a reservation and order the food ahead of time.

Questions:

• Would you use this app over just walking into a restaurant normally?
• Do you find it easier to look over the menu in person than the app?
• Would you find it more convenient to use/participate in rewards programs with the app?

Round 1:

• Yes
• In person
• Yes

Round 2:

• No
• Yes
• No

Round 3:

• Sometimes
• Person
• Yes

Round 4:

• Sometimes (depending on wait)
• Yes (preparation)
• Yes (emails)

Round 5:

• Depends on wait, what if I don’t like the food
• Online
• No