Outline your testing protocol--a description of the steps that anyone on your team can follow to gather feedback from testing. It should include the following sections.
IMPORTANT - You should not explain all the features of your product or lead your users thru a demonstration of its design features. For truly useful feedback, allow your users to interact with your prototypes and discover its features. Try to be an observer, not a tour guide.
Answer any questions that come up as users interact with the prototypes, but keep in mind that asking "what do think will happen?" or "how do you think that might work?" will solicit very useful information about what's going on in the user's mind.
Don't try to sell or pitch your product to your users. You're not trying to convince them that your product is good. Rather, you're hoping to learn from observing and hearing how they feel about your product.
Then, after users have had a chance to explore your prototypes, you can ask about any specific issues that you'd like them to share their feedback on.
What will you share with your users to interact with?
For each feature that you're testing, how will you use your prototypes?
- Easy to use - our prototype will depict sketches depicting the user experience; from the product sketch, how the product will be attached to the water appliances, to how the user will receive feedback via their devices
- Fun monetary rewards - our prototype will demonstrate the monetary reward through our UI sketch on the user's personal devices.
- waterproof - we plan to use our drawing sketch and 3D sketch to show that it is waterproof
- Affordable pricing - once our testers understand how the prototype works, we will interview them and ask for an estimate on how much they are willing to spend on the product
What will you ask them to do?
What will you ask users to do with your prototypes?
- Observe the process
- Imagine how functional the features are
- Think about how likely households will buy and use this product
What will you observe?
What you will be observing and noting as you watch users interact with your prototypes?
- Their initial impressions will help us gauge how user-friendly the product is
- Their tone and body language can help identify whether the testers like the product or are overwhelmed by it
- The amount and type of questions they ask will help us understand if the product is easy or hard to use and adopt
What will you ask them to share feedback on after the testing?
What questions will you ask your users after they've had a chance to interact with and explore your prototypes?
- How do you feel about the product when it is your first time using it
- What’s attractive about it
- What is intimidating about it
- Are there ways we can improve it to meet your needs
- What would you change about the product