What service or app features will be most helpful to get feedback on?
- Electric Refill Truck — Whether they like the way of transportation, and we would use feedback to improve it.
- App scheduling — Whether they think it would fit into their lifestyle and we would use this feedback to potentially think of a different way to schedule a refill stop.
- App Interface — How intuitive or simple is it, and we would use the feedback to make it easier for all customers to interact with
- Sustainability — If they think this way of shopping is sustainable.
- Shampoo, conditioner, makeup products - What brands they would expect to see in the truck
What is the best way for us to get useful feedback for each of these features? What does a useful feedback look like?
Electric Refill Truck
- Ask them what they think of the transportation method
- Ask them whether they think its sustainable
- Ask them weather if it is convenient
- Ask them if the scheduling system would work for their lifestyle
- Ask them to navigate to wherever they want on the app
- Ask them what button they would click first
- Ask them what they think the impact would be
- Ask them if they think we could be more sustainable in a certain way
- Ask them if the brands matter as long as they are sustainable
- Ask them what brands they would like to see?