Demographics That Might Provide Helpful Context for Their Responses
Older (49)
Female
Physical Therapist
Labor Union Worker
Lives in Suburban Housing
Key Findings from the Interview
What services or apps do you use frequently and how do you use them?
She uses Waze several times per week to plan travel time based on predicted traffic as well as for the best route.
She plays Spider Solitaire daily to pass the time or to relax.
Why do you use them specifically and what do they do well or do poorly?
She likes the prediction feature that is included with Waze and thinks it has the best re-routing when there is bad traffic. Spider Solitaire is straightforward and she can customize the background and card deck. They are both easy to use and set up well.
What attracted them to try the service or app?
Waze had guest voices early on, which attracted her to try it.
She was attracted to the Spider Solitaire app because it had the most attractive format in the app store.
How often do you use the apps or for how long?
She uses Waze several times per week for as long as the trip takes, it depends on the travel she needs to perform for work.
She uses Spider Solitaire daily for 15-30 minutes.
Is there any improvements that you think they need? If so, what are they?
She thinks both of the apps work well, but she believes that Waze needs to update regularly to track changes in routes, road closures, etc.
Are there any services or apps that you would like to see?
No, there are not any services or apps that she would like to see.