Interview 1

Who Did You Interview?

  • Friends

Demographics That Might Provide Helpful Context for Their Responses

  • 40 years old female
  • From Thailand
  • Doctor

Key Findings from the Interview

  • As a patient, she would love to have easier access to healthcare services. Don’t want to commute to a hospital if it isn’t necessary.
  • As a doctor, she thinks AI still can’t replace real doctors in many aspects such as how patients look and how would they describe themselves. Also, many vital signs need to be done by using devices at hospitals.
  • There are a lot of these kinds of needs in the rural hospital in Thailand. Much larger demands than a private hospital in big cities.
  • With some small changes in technology development, doctors’ and patients’ experiences at hospitals can be hugely improved. No need to be so high-technology AI or any futuristic concept, just re-organize the process and bring in some basic digital transformation.