Finalise problem statement

Link to Student
Journal Entry For
working

Finalised Problem Statement:

Many bank customers, especially those less comfortable with technology, feel frustrated and overwhelmed by long wait times and confusing communication sometimes due to understaffing.

Composite Character Profiles:

Ms. Jones - Striking a Balance

Ms. Ramirez - The Overwhelmed Teller

David Chen - A rushed Multitasker

Point Of Views:

Ms. Jones

Ms Ramirez

David Chen