Link to Student
Journal Entry For
working
Finalised Problem Statement:
Many bank customers, especially those less comfortable with technology, feel frustrated and overwhelmed by long wait times and confusing communication sometimes due to understaffing.
Composite Character Profiles:
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Ms. Jones - Striking a Balance
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Ms. Ramirez - The Overwhelmed Teller
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David Chen - A rushed Multitasker
Point Of Views:
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Ms. Jones
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Ms Ramirez
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