Demographics That Might Provide Helpful Context for Their Responses
College Student
Lives with three roommates
His parents own a small business
Key Findings from the Interview
A few services that my cousin observes in his everyday life are those that are pretty standard: trash pickup, cell phone data renewal etc.
One interesting concept that he brought up was the services that are exclusive to the college experience- dining plans, laundry services, included recreation memberships, etc.
As far as sustainability goes, he recognizes that things like waste removal are not as effective as they could be, but he considers that an unavoidable evil.