Riva - Interview 4

Who Did You Interview?

  • Mom

Demographics That Might Provide Helpful Context for Their Responses

  • Middle Aged
  • Female
  • Working

Key Findings from the Interview

What services / apps do they use and why?

  • iMessages
  • Streaming
  • Instacart
  • Amazon Prime
  • Uber
  • Doordash
  • Email (outlook, protonmail, etc..)
  • VPN

Chose these apps because of privacy, communication, and entertainment. They are also convenient if I am in a rush or tired after a day of work to just order groceries or food directly to the house. Transportation to the airport so that we do not have to park.

What attracted you to these particular services?

  • Research
  • Work
  • Convenience
  • Privacy
  • Popularity

Regularity of Services?

  • Service is on my iPhone
  • Use most of these everyday

What types of services are helpful? What would you like to see in the future?


  • Travel agencies and hands free trip planning
  • Home delivery (food, products)
  • Communication


  • Home composting
  • Delivery Recycling system
  • Restaurant waste management
  • Public Transport
  • Reduction in carbon footprint

What do you dislike and like about current services? What would you change?

  • Like: communication, entertainment/relaxation, easy, helps when busy or have no time, fast
  • Dislike: privacy is huge everything we do is being saved or tracked these days, companies saving personal data, wastage from deliveries, no easy way to compost, social media culture