What did you observe?

What did you observe and note as you watched users interact with your prototypes?

Note 1: I noticed users rushing through the “Quipu energy prospecting platform” presentation more quickly compared to the first test session. This was interesting since the changes to my slide deck were only minor. Perhaps there is some review fatigue setting in as we have now seen >6 ideas each.
Note 2: I noticed the questions that the users asked about the platform were different than the ones that I received on Monday 7/10. I was pleased with this, but I moderate the excitement by knowing that the sample size of two users from today might be too small to conclude anything definitive. However, the steps to automate the data submission process might be working to allay concerns that users might have in sharing their energy bills.

What feedback did your users share after the testing?

What feedback did your users share after they've had a chance to interact with and explore your prototypes?

Mentioned that I should capitalize my headings and pick a font other than default. She said that it looked like a rushed effort to have some titles capitalized and others not.
Asked “Where does the information come from?” (referring to how the recommendations are curated)

Response: The user input is correlated with the input from the data lake, assembled by scraping government/utility/manufacturer incentives. Perhaps a button can be shown to explain “How we determine this”

Response: Labels on devices typically feature a manufacturing date. In absence of an installed/manufactured date stamp, models are typically produced in certain date ranges.

Mentioned that he’d like to see all the parts of the home and have a plan for the future.

Response: Perhaps we can show a cross section of the different systems within the home and color code them on the urgency of addressing (i.e. red needs to be adjusted now, yellow can wait, green is good for more years)