[CEO Kate] needs [a hotel environment that prioritizes sustainable features ] because [she is required to travel for her job, but recognizes how wasteful hotels can be and would like to see changes that she can partake in on her business trips. ]

[Housekeeper Harry] needs [a hotel feature that lasts longer and is easy to use] because [he wants to make his job easier for him and more sustainable for his guests.]

[Retired Rachel] needs [an environment that, while ideally sustainable in nature, won't differ too much from her typical travel experience ] because [she appreciates the luxuries of staying in a hotel and will not enjoy staying if those are changed/taken away.]