CHOSEN PROBLEM STATEMENT: Customers are frequently encountered with overfilled trash bins, leading to unsightly waste overflow and customers being unable to dispose of their trash when exiting the shop.
CCP / POV 1
CCP: Cindia (Cindy + Nadia) - Athletic: Basketball - Artistic: Ballet - 17 Years old - Creative writing - Reads alot
Behaviour: - Likes to engage in hobbies during her free time - Likes to go outdoors to engage in sports at lease once a week - Passionate about Ballet
Concerns: - Likes to make full use of her time - Wants to do well in all she does
Needs: - More convenience and comfort - Need to feel engaged with the activity at hand
POV: - Cares about a clean environment to read / do her writing - Requires a peaceful / quiet environment to relax from her daily activities and hustles - May have little free time to spend at a cafe as schedule may be packed - Will be disgusted by the sight - Leaves a bad taste as a customer when leaving the shop
CCP / POV 2
CCP: - Likes the outdoors - Adventurous - Likes to travel - Likes to relax at a cafe - Athletic: Swimming
Behaviour: - Likes to engage in hobbies during her free time - Likes to engage in sport - Passionate about Ballet
Concerns: - Likes to make full use of her time - Wants to do well in all she does
Needs: - More convenience and comfort - Need to feel engaged with the activity at hand
POV: - Is concious of sitting in a clean environment - Monitors his or her health closely so as to maintain level of fitness - Would not like to sit near the bin - Would decide to throw her trash somewhere else instead - May not sit and relax at the cafe if the cafe is deemed as unsanitary
CCP / POV 3
CCP: - Athletic: Fencing - Likes to read - 20 Years old - LIkes to go on long walks - Adventurous
Behaviour: - Likes to engage in hobbies during her free time - Likes to engage in sports as much as possible - Passionate about Fencing - Likes to meet new people and try new things - Likes to come to cafes to chill and relax after doing something tiring
Concerns: - Likes to make full use of her time - Wants to do well academically - Focuses on things and people important to her
Needs: - Work life balance is important - Need to feel engaged with the activity at hand - Rest is non-negotiable
POV: - Cares about a clean environment to read, sit and relax - Doesn’t mind sitting beside the overfilled bins - Would provide feedback to the workers and help to clear the overfilled trash into another bin if possible