PRELIMINARY PROBLEM STATEMENTS:
- Overfilled Trash Bin
- Customers are frequently encountered with overfilled trash bins, leading to unsightly waste overflow and customers being unable to dispose of their trash when exiting the shop.
- Trashbins are designed such that trash disposal is separated into its specific categories (i.e. Recylclables, Landfill). However, customers are not disposing of their wastes correctly. Used cups are not thrown into the landfill bin while used tissues are thrown into recyclable bin.
- Trash is left on the tables and not disposed correctly.
- Tables often remain uncleaned with trash left behind by previous customers, causing discomfort for new and other patrons.
- Long queue at the cashier
- Customers experience long wait times at the cashier during peak hours, potentially resulting in frustration, decreased customer satsifaction and loss of business.
- Entrance doors are non-automatic
- The non-automatic door creates accessibility challenges for customers with disabilities, limiting their ability to enter and exit the cafe independently and comfortably.
- Many drinks are uncollected on the counter
- Some customers do not wait at the side for their drinks and end up collecting their drinks much later after it is prepared. This results in an accumulation of drinks at the counter and service personnels being unable to place anymore drinks on the counter.
CHOSEN PROBLEM STATEMENT: Customers are frequently encountered with overfilled trash bins, leading to unsightly waste overflow and customers being unable to dispose of their trash when exiting the shop.
CCP / POV 1
CCP: - Athletic: Basketball - Artistic: Ballet - 17 Years old - Creative writing - Reads alot
POV: - Cares about a clean environment to read / do her writing - Requires a peaceful / quiet environment to relax from her daily activities and hustles - May have little free time to spend at a cafe as schedule may be packed - Will be disgusted by the sight - Leaves a bad taste as a customer when leaving the shop
CCP / POV 2
CCP: - Likes the outdoors - Adventurous - Likes to travel - Likes to relax at a cafe - Athletic: Swimming
POV: - Is concious of sitting in a clean environment - Monitors his or her health closely so as to maintain level of fitness - Would not like to sit near the bin - Would decide to throw her trash somewhere else instead - May not sit and relax at the cafe if the cafe is deemed as unsanitary
CCP / POV 3
CCP: - Athletic: Fencing - Likes to read - 20 Years old - LIkes to go on long walks
POV: - Cares about a clean environment to read, sit and relax - Doesn’t mind sitting beside the overfilled bins - Would provide feedback to the workes and help to clear the overfilled trash into another bin if possible